What are the manufacturing and delivery times for an order?
When ordering a case, the order is shipped the next business day. If the order was placed on a business day before 15:00, the order is shipped the same day. The delivery time depends on the city and the delivery method you have chosen. The delivery time by DiePost in the usual way is 1-5 days from the moment the order is sent. The fast method guarantees delivery up to 2 business days.
Order payment
How to pay?
You can pay for the goods on the website using a bank card or online. The following payment methods are currently available: bank card, TWINT, PayPal, GooglePay and ApplePay.
Products
Can I print any picture I want?
There are some restrictions. We do not print obscene language or naked intimate parts of the body on the cases. We also cannot print symbols (images of leaders, symbols, anthems, slogans, quotes, etc.) of communist, national socialist (Nazi) totalitarian regimes and some attributes of a political nature. Images that are protected by copyright also cannot be used for design.
General questions
What should I do if my device is not on the site?
Write to us and we will try to add your device to our catalog.
What is MyCreativeCase?
MyCreativeCase is an online store of cases with unique designs for smartphones, as well as accessories for them. You can read more about us here.
What are your working hours?
Our support service working hours:
Mon-Fri: from 9:00 to 18:00
Sat-Sun: from 12:00 to 18:00
Orders through the site are accepted around the clock.
Other
How to choose the right case for me?
Each case is designed taking into account all the features of a specific device, so first you should select your device on the website, then choose the design you like from the catalog or create your own design using a Special Designer.
How to buy?
After you have selected your device, design and material of the case, click on the “buy” button and fill out the order form. You can also contact us via the chat on the website or the contact form and our managers will help you place an order.
How to receive?
We send ordered goods by the DiePost delivery service. Read more about this on the Delivery and returns page.
Return of goods
How do I return a product if it does not suit me?
You have the right to return the goods or exchange them for another within 14 days from the date of receipt of the order. You can read the terms on the Delivery and returns page.
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